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We aim to listen and respond not only to customers but to a wider range of stakeholders - staff, suppliers, investors, and non-governmental organisations.

Customers

Our Customer Question Time (CQT) meetings enable staff to hear customers' views on everything from how we are serving them in our stores to our role in the community.

Staff

Our staff provide feedback through the Viewpoint staff survey, Staff Question Time sessions and our Staff Forum process.

Suppliers

Suppliers are vital to our business. We apply our Core Value 'treat people how we like to be treated' to our suppliers.

Investors

Communication with our shareholders is very important. Our Investor Relations team regularly meet analysts from the financial institutions which invest in us or represent our shareholders.

NGOs

We regularly meet with non-governmental organisations (NGOs) to understand and respond to issues of concern.

 

 

 

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